TopMatch bookmaker respects the privacy of everyone who uses topmatch-bet.com.ua. This policy describes what personal data we hold and how we treat it. "Personal data" means any detail that makes it possible to identify you — for example, your name, address, telephone number or email. TopMatch, its agents and employees, and when necessary its partners and subcontractors, process this data so that we can provide our full service.
Data is gathered when you sign up, when you send us a written request and when your identity is checked over video link. By using our services, you confirm that you have read and agree with this policy.
What Data Collection Is For
Your personal information allows us to:
- create your account and give you access to all platform features, including sports betting and casino games;
- handle your questions and comments sent to customer support and answer them quickly;
- satisfy registration rules set by regulators, such as age verification and other compulsory checks;
- keep you informed about forthcoming events, special offers and promotional campaigns.
Wider Use of Personal Data
Your data is also used for a number of operational tasks, listed below. For these tasks only, it may be shared with partners and subcontractors acting on our behalf:
- setting up, operating, administering and technically supporting your account;
- providing any service you ask for and handling the related transactions;
- confirming that your details are correct, including by disclosing them to third parties;
- verification checks carried out with banks and other financial institutions, age verification providers and credit reference agencies;
- producing statistics on how our services are used by you and by other customers;
- creating marketing content matched to your interests;
- writing to account holders from time to time about significant service changes and technical updates;
- letting you know when our rules or this policy change.
Law Enforcement, Fraud Prevention and Safety
Personal data helps us meet our legal duties, follow legal processes and safeguard the interests of sports governing bodies and other competent regulators. We may use it to look into suspected illegal, fraudulent or otherwise unlawful behaviour connected with our services, and we are entitled to inform the police and other authorities of any crime or suspected crime, money laundering and fraud included.
The results of our checks are stored in our systems, and third parties may draw on them to support verification by other businesses. These measures help us honour our contractual commitments and keep every customer safe.
Promotional Communications
Without your consent we will never pass on unsolicited third-party advertising or commercial offers. Marketing from us relates only to TopMatch's own services and promotions.
TopMatch may mention your username and/or name and region in its advertising — for instance, when publishing big wins or results of special promotions — to showcase the platform and motivate other customers.
Telephone Recordings
Calls with our customer service department, whether inbound or outbound, are recorded automatically. We use these recordings for staff training, for quality control and for the security of customers and the company. They are stored for a fixed period and can be used to resolve disputes, check information you provided or look into complaints. If you phone support, you agree to the call being recorded for these purposes.
Identity Checks by Video
A video verification session is recorded and kept by TopMatch. We store the footage solely to fulfil the aims of this policy, only for as long as needed to achieve them, and to be able to settle any dispute between you and us. When the storage period is over or all disputes have been resolved, the footage may be erased in line with our internal procedure.
Changes in Company Ownership
Should TopMatch's business, or any part of it, be sold or transferred — for example in a merger, takeover, reorganisation, insolvency or bankruptcy — customer data may be passed on to the buyer or successor together with the company's other assets. The new owner will be bound to apply the same level of data protection as this policy or to tell you about any changes.
Managing Your Information
You can edit or remove your personal details at any time by logging in and opening "My Account" or "Account Details". If something cannot be changed there, or you need help, contact support: our team will update, correct or erase the data as you request, subject to applicable law.
You are also free to ask us at any moment to stop processing your data for the purposes set out in this policy. Send the request to customer support through any of our contact channels and we will stop the processing within a reasonable time. Be aware that if we stop processing some types of data, certain services may become unavailable, or your account may have to be closed.
Data Security
Modern technical and organisational safeguards protect your data from unauthorised access, disclosure, modification and destruction. It is stored on protected servers using encryption and other security techniques.
Access is limited to authorised employees and trusted partners who are bound by confidentiality and may use the data only for their work. Our security procedures are reviewed and updated on a regular basis to maintain the highest level of protection.
