Responsible gaming is built into the general rules of TopMatch bookmaker. It combines measures that shield customers from the negative effects of betting: ways to prevent problem behaviour, self-limitation options and tools for keeping your activity in check.
These principles bind TopMatch and its customers alike. Each time you place a bet, you confirm that you know the latest version of the principles, agree with it and will follow it strictly.
Key Principles
Responsible gaming guides the way the TopMatch betting platform is built and operated. Its main purpose is to keep customers safe from the potential downsides of gambling. The principles cover every transaction on topmatch-bet.com.ua, and we aim to make them easy to understand, open and effective in practice.
When you accept the rules, you commit to betting only for fun and to keeping a responsible attitude. We advise you not to bet when you are feeling depressed or upset, and never to view betting as a way to make a living or clear your debts. Use only money whose loss would not damage your personal finances.
The platform provides tools to help you bet responsibly, control your use of the site and avoid problems caused by misuse.
Self-Assessment
We suggest that you keep an eye on your own betting behaviour and check it whenever you like. Honest self-checks reveal warning signs early.
If you suspect that gambling is becoming a problem for you, ask yourself the following:
- Do I often bet instead of spending time with family and friends or doing other things?
- Have I ever stolen, sold something valuable or lied to get money for betting?
- Has betting threatened my job or education?
- Am I using betting to get away from a boring or unhappy life?
- Have I spent all my money on betting and had nothing left for food or travel home?
- Do I conceal how much time or money I spend on gambling?
- Do my loved ones pressure me about the time I spend betting?
- Do I feel low after losing, and does betting even more seem like the only way out?
- After a loss, am I gripped by a need to win the money back immediately?
- Does betting after a quarrel or setback leave me with depressive or suicidal thoughts?
Every "yes" is a warning sign, and several of them may point to a serious problem. In that case, get professional help without delay and think about restricting or excluding yourself from betting.
Good Habits for Safe Betting
Simple habits that lower the risk of addiction:
- Do not bet with borrowed money.
- Decide on your betting budget in advance and do not go over it.
- Use the self-control tools the platform provides.
- Keep in mind that betting is a pastime, not an income.
- Pause regularly and balance betting with other activities.
- Stay away from betting when you are stressed, uncertain or in a bad mood.
- Put a time limit on each session.
- Accept losses instead of trying to recover them.
Protecting Children
Customers must confirm that they are of legal age, and anyone under 21 is strictly barred from gambling. We verify age with electronic checks and spot checks, and we never aim our advertising at vulnerable groups such as minors. Please do everything possible to prevent underage gambling: the account holder is fully responsible if a minor uses their account.
Practical steps to keep minors off the site:
- Do not walk away from your computer, phone or tablet while you are logged in.
- Sign out every time you finish using the site.
- Never tell anyone your username or password.
- Keep your card and bank account details private and disable automatic password saving.
- Install dedicated child-safety software.
- Set up a separate, restricted computer profile for each child.
- If you find out that a minor has been using the site, tell our support team immediately.
Filtering tools for parents
Specialised software can help parents and guardians limit or monitor a child's access to the internet and to gambling, offering effective protection from unsuitable content. Two well-known options are Net Nanny, a web filter that shields children from inappropriate content and can be obtained from its developer's official site, and CYBERsitter, which lets parents block chosen websites and follow their children's online activity.
Self-Exclusion and Account Restrictions
Customers who notice that they lose control quickly and may be developing an addiction are strongly encouraged to exclude themselves voluntarily, either for a fixed time or for good. A break of this kind helps you step back and rethink your attitude to betting.
How to request a restriction
- You may limit your own access to betting on the platform once in any 90-day period.
- Sign in to your account and send the request by email from the address registered with us.
- The account is blocked after all outstanding settlements have been completed and your funds withdrawn.
- In exceptional circumstances a new request is possible, but only after at least 30 days have passed since the last one; TopMatch may decline a repeat block if it would work against your interests.
- Before applying a restriction, TopMatch may ask you for identity documents.
Temporary and permanent exclusion
For as long as a temporary exclusion lasts, you are not allowed to bet, play games or use any other product or service on the site, nor to fund your account or make any other payment.
Choosing permanent exclusion means your account is closed for good and you may never open a new one with us. We accept such a request when the account balance is USD 1 or less. With a higher balance, the request is considered only after every cent has been withdrawn, so that no money is lost when the account is closed.
Restrictions Imposed by TopMatch
TopMatch may apply the same restrictions on the instruction of regulators, following a court ruling or in any other situation provided for by law, and it works with law enforcement and regulatory authorities to stay compliant.
We continually develop technology for detecting addiction and vulnerability, including algorithms that track betting behaviour and pick out potentially harmful patterns. Where the system detects suspicious activity or signs of problem gambling, TopMatch may impose any of the restrictions described here at its discretion, without warning.
Where to Get Help
Our support team is ready to assist with any responsible gaming matter, from difficulties in controlling your betting to questions about how these principles work.
Although we put helping customers deal with harmful gambling first, TopMatch is not a professional mental health service. We always advise seeing a qualified psychiatrist or psychotherapist who can help you regain control. Specialist organisations also provide daily professional support and advice, for example:
- Gamblers Anonymous — an international self-help community for people with a gambling addiction;
- Gambling Therapy — an online service providing free counselling and support.
Limitation of Liability
The responsible gaming tools and measures offered by TopMatch are there only to protect customers and help them manage their betting, and we try hard to keep the environment safe. Nevertheless, TopMatch is not responsible for any claims, losses or other consequences of using or misusing these tools. Control over your betting ultimately rests with you, as you choose to gamble and decide whether to use the self-limitation tools.
